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Reorganize for Resilience: Putting Customers at the Center of Your Business
Description
Reorganize for Resilience: Putting Customers at the Center of Your BusinessIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're customer focused, but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid silos they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving
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manipulatief wonderkind voor
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An indispensable corporate tool
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this new edition reflects the way researchers actually work: in a complex circuit of thinking
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